Build Customer Engagement with Live Chat

Let’s Chat About Customer Engagement

It’s safe to say that the longer someone stays engaged with you or your website, the greater likelihood you have of them becoming a customer – purchasing your product or service – or having a satisfactory experience.

It’s no different than watching a company’s video whether promotional, how-to instructions or client testimonials. Drawing someone into the experience like participating in a beer, food or wine tasting are other examples. … just let them have a sip or a taste and they’ll see.

Live chat is no different. Obviously those who use live chat will extend a visitor’s time on your website as a result of the feature. Google Analytics can also be set to statistically prove how chatters and non-chatters spend their time.

Info seeks and buyers are driven by “gotta-have-it, need-it-now” mentality. Live chat adds a new dimension when set up. It allows for more back and forth between you and a potential customer. Contact Us forms and emails can still serve as the back-up form of communication when chat is offline.

More and more of our Flying Compass website customers seek to grow customer engagement and are asking that a chat feature be integrated into their websites. To learn more about our website design and other services, click here.

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